Privacy Policy

1. Who we are

This website is operated by CRAYTECH Canada Inc. ("CRAYTECH", "we", "us", "our"), a corporation incorporated in Canada with its principal place of business in Montréal, Québec.

2. Person responsible for the protection of personal information

In accordance with Quebec's Law 25, we have designated a Privacy Officer responsible for ensuring our compliance with applicable privacy legislation. You can contact our Privacy Officer at privacy@craytech.ai or by mail at the address above.

3. Information we collect

We only collect personal information that is necessary for the purposes identified below. Specifically, we may collect:

• Information you provide directly through our "Connect" form: your name, email address, company, role, area of interest, project timeline, and the contents of any message you send us.
• Technical information automatically collected when you visit our website: IP address, browser type and version, device information, referring URL, pages viewed, and the date and time of your visit.
• Cookies and similar technologies — see our Cookie Policy for details.

We do not knowingly collect personal information from children under the age of 14.

4. Why we collect it (purposes)

• To respond to your inquiries and qualify potential engagements;
• To provide, operate, secure, and improve our website and services;
• To send you information you have requested or that is directly related to a service we are providing you;
• To comply with our legal, regulatory, and contractual obligations;
• To detect, prevent, and respond to fraud, abuse, security, or technical issues.

We will not use your personal information for any purpose other than those described above without first obtaining your consent, unless permitted or required by law.

5. Legal basis and consent

We collect, use, and disclose your personal information based on your express or implied consent. By submitting information through our forms, you consent to its processing for the purposes described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer.

6. How we share your information

We do not sell your personal information. We may share it only with:

• Service providers who process information on our behalf (for example, cloud hosting, database, and email infrastructure providers) under written agreements that require equivalent protection;
• Professional advisors such as lawyers, accountants, and auditors, where strictly necessary;
• Authorities and third parties where required by applicable law, court order, or to protect our rights, property, or safety, or that of others.

7. Transfers outside Quebec / Canada

Some of our service providers (including hosting and analytics) may store or process information in jurisdictions outside Quebec or Canada, including the United States and the European Union. Before any such transfer, we conduct a privacy impact assessment as required by Law 25 and put in place contractual safeguards to ensure your information receives a level of protection equivalent to that afforded under Quebec law.

8. How long we keep it

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data submitted through our Connect form is retained for up to 36 months from the date of your last interaction, after which it is securely deleted or anonymized.

9. Security

We implement reasonable physical, organizational, and technological measures to protect your personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. This includes encryption in transit, access controls, logging, and regular security reviews. No system is perfectly secure; if we become aware of a confidentiality incident involving your personal information that presents a risk of serious injury, we will notify you and the Commission d'accès à l'information du Québec as required by law.

10. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Request correction of information that is inaccurate, incomplete, or out of date;
• Withdraw your consent to certain uses or disclosures;
• Request that we cease disseminating your information or de-index a hyperlink that contravenes the law or a court order;
• Obtain a copy of your computerized personal information in a structured, commonly used technological format (data portability);
• File a complaint with us, or with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

To exercise any of these rights, please contact our Privacy Officer in writing at privacy@craytech.ai. We will respond within 30 days.

11. Automated decision-making

We do not use your personal information to render decisions based exclusively on automated processing that would produce legal or similarly significant effects concerning you.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated through our website or, where appropriate, directly to you.

13. Contact

For any question, request, or complaint regarding this policy or the handling of your personal information, please contact: